Reformer Pilates FAQ
Find answers to frequently asked questions about Reformer Pilates at MK Reformed including our classes, memberships and bookings.
First time
I have never done Reformer Pilates before – is that ok?
Absolutely! There is no experience required. Our instructors are fully supportive throughout every class and will always give options and progressions to ensure everyone gets the most out of the class.
Is there a beginner class?
MK Reformed classes are suitable for all levels, from complete newbies to Reformer experts! Book any class on our timetable and our expert instructors will support you through. If you would like a more personalised introduction to MK Reformed, we have 1-1 sessions that are perfect for that.
What do I need to know for my first class?
We hope you are excited for you first MK Reformed Reformer Pilates class! Here’s some things you need to know:
- Please arrive 10 minutes prior to your first class for an introduction to the studio and Reformer bed so you are ready to get the most out of your first class.
- Please bring socks to wear for the class. We have a variety of MK Reformed grip socks available to purchase at all studios for £14.99.
- Bring water – we recommend brining a bottle of water to stay hydrated throughout the class. Alternatively, we do have refrigerated Cano Water available to purchase.
The studios
Do you have lockers?
We also have open storage and coat hooks inside the studio for shoes and small bags. Our Solihull and Snowhill studios have secure lockers in the changing rooms.
Do you have changing rooms?
We have changing rooms at our Solihull and Snowhill studio with shower facilities and hair dryers. All other studios don’t have dedicated changing space.
Do you have water or should I bring my own?
We recommend brining a bottle of water to stay hydrated throughout the class. Alternatively, we do have refrigerated Cano Water available to purchase.
Do you offer private classes?
Absolutely! If you are looking to book a 1-1 session, private class or corporate event please contact the studio in person or via email. Find your nearest studio.
Can I use different locations?
With one of our memberships or class packs, you have the flexibility to enjoy classes across all MK Reformed studio locations. Maintain your Reformer Pilates routine at MK Reformed seamlessly, wherever you are.
General
How do I book classes?
You can book classes up to 6 days in advance for Solihull and 10 days in advance for all other studio locations. The best way to book is online or via the MK Healthhub app. Monthly membership clients receive exclusive early access to the timetable, with the ability to book classes 24 hours before the general booking window opens.
When should I arrive?
If you are a regular, please arrive 5 minutes prior to the class so that we can start on time. If you are coming to your first class, please arrive 5-10 minutes before for an introduction to your instructor, the studio and our Reformer bed.
What if I’m running late?
For health and safety reasons, if you are more than 5 minutes late for a class our instructors won’t be able to let you in. Please note that if there is a waitlist client waiting and you are more than 5 minutes late, your spot may be released to them.
Can I cancel my class?
You can cancel your class on the app or by contacting the studio. We have a 12-hour cancellation policy for classes to ensure someone else has the chance to take your spot. If you cancel outside of this window, you will lose your class credit.
How do class waitlists work?
We always recommend adding yourself to the waitlist if a class is full, as spaces often become available. If someone cancels and you’re moved into the class, you’ll receive an automated text message and email straight away to let you know.
How can I cancel my membership?
Our monthly memberships have a minimum commitment term of 3 months, after which they continue on a rolling monthly basis. To cancel your membership, we require written notice one full calendar month in advance.
Download Our App
Download the MK Healthhub app to book and buy classes, view our timetables and access our live and on-demand classes from wherever you are.
